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👋
Chapter 1 of 14
Start here
Two minutes. Who you are, and how this works.
—answered in this chapter
Welcome back.
Who is filling this in?
Your name
You are the
Today’s date
How this works. You go chapter by chapter. Each chapter is one part of your plant. Most questions are answered by tapping a button. Where we ask you to type, keep it short.
It saves by itself — every tap, every letter. Close it, switch off, come back tomorrow. It opens where you stopped.
Nothing here is a test. If you don’t know, tap Not sure. If it doesn’t apply to you, tap Not applicable. Both are real answers.
Your plant has run for ten years. So we are not asking you to invent anything. Tell us what happens today. Only where you want something different, tell us the new way.
🌅
Chapter 2 of 14
A day in the plant
Walk us through one normal day, from unlocking the gate to locking it.
—answered in this chapter
This is the most important chapter. Each box below is one part of the day, drawn as steps 1, 2, 3… On the left is our guess at how it happens today — correct it. Change the words, add a step, remove a step, move one up or down. On the right, only if you want something to be different in future, describe the new way.
On every step there are three small buttons: By hand, Part machine, Machine does it. Please tap one. It tells us whether a person has to type a number in, or the machine already knows it.
The morning — opening, and who gives the orders
Every day starts with somebody deciding what to make. We need to know who, and how the others find out.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
What time does the morning start?
Who opens the plant?
Who decides what to make today?
How is the plan handed over?
Does the line wait for the first water test?
Material from the store to the line
Bottles, caps and stickers leave the store and go to the line. If nobody writes it down, no stock number can be trusted afterwards.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who takes material out of the store?
Is the quantity written down when it leaves?
Written where?
Can you tell which supplier’s caps went into a batch?
This is what makes a recall possible.
Running the line
The order of these steps decides what a half-finished batch looks like when the line stops.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Is the sticker put on before filling, or after?
Where is the batch number printed?
Who checks bottles for faults?
Is every bottle looked at, or a few?
Is water tested again during the day?
Counting what was made, at the end of the day
Who counts, and how. By piece, by case or by weight changes what the app asks someone to type.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who counts at the end of the day?
How is the count done?
Does a second person check it?
What time is the count?
Does the store count again when it receives?
Packing and putting into the store
A bottle becomes stock at one particular moment. We must use the same moment, or the stock number is always one step out.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Bottles in one case, per size
For example: 300 ml — 24, 500 ml — 24, 1 L — 12
When does a bottle become stock?
Are different batches mixed in one stack?
Goods going out, and the expiry check
This is where a mistake reaches a customer.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who takes the goods away?
Is the oldest stock sent first?
Who checks the dates before loading?
How?
Days before best-before you will still send it
Below this the app can stop it being loaded.
When does stock come down?
How are empty cans counted back?
At the customer’s end, is anything signed or photographed?
Closing the day, and the stock balance
The block that keeps every other number honest.
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who counts the closing stock?
Is the day balanced — opening + made − sent − damaged = closing?
If it does not match, what happens?
Who signs the day off?
Is the end-of-day cleaning written down?
Your machines
One row per machine. The important question: does it count by itself?
Machines
Blowing, rinsing, filling, capping, printing, sticker, shrink wrap, can washing, can filling, RO.
Machine
What it does
Counts by itself? (yes / no)
Is any new machine being bought or planned?
If a counting machine is coming, we build for it now.
☎️
Chapter 3 of 14
When an order comes in
A phone call, a walk-in, an agency, a weekly customer, and when the stock is not there.
—answered in this chapter
Each picture below is our guess at how it happens. The yellow diamonds are the moments someone has to decide. Look at the picture, then correct the steps underneath it — the steps are yours to change, add to, or remove.
A phone call comes in with an order
The most common order. Who answers, what they write, how they know if stock is there, and when it becomes a booked order.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who usually answers the phone for orders?
Where is a phone order written today?
How does that person know if stock is there?
Someone walks in and asks for water
No call, no notice. They are standing at the gate.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
An agency places its order
Agencies order bigger and more regularly, and usually on credit.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
How is an agency’s credit limit decided, and who may go over it?
A customer who gets the same thing every week
Offices and some shops take a fixed amount on fixed days without ringing.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Weekly customers are billed
The customer wants something you do not have
This happens every week in a water plant. How it is handled decides whether the customer comes back.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
💰
Chapter 4 of 14
Delivery, bills and money
The run, the bill, the can going out and back, and what happens when a bill is wrong.
—answered in this chapter
A delivery run, start to finish
What the driver does from loading to coming back.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Who delivers?
How many vehicles?
Who checks the dates before loading?
Days before best-before you will still send it
Stock comes down when
A bill, from writing it to getting paid
How a bill is made, numbered, and followed until the money is in.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
How bills are made today
Before the app, so we copy what works and fix only what does not.
Bills are written today
Write out a bill number from a recent bill, exactly as it appears
The date on the bill is
Does the bill number restart each financial year?
What should a bill number look like in the app?
For example ESU/26-27/0001.
The agency rates you gave (₹3.50 / 5 / 8.50 / 14.50, can ₹20) are
HSN code and GST rate per size, as your CA says
E-way bill or e-invoice applies to you?
Old bills are kept
Money
Who gets credit, and for how many days?
Who collects payment, and how is it written down?
Can a customer pay part of a bill?
A 20 L can — out full, back empty
A can is worth money. It goes out, comes back, gets washed, goes out again.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Deposit on a 20 L can, in rupees
When is the deposit given back?
A wrong bill, or goods coming back
What happens today when a bill is wrong or a customer returns water.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
⚠️
Chapter 5 of 14
Faults and waste
When something goes wrong, is it counted or weighed? It differs by thing.
—answered in this chapter
A damaged bottle, a bad cap and a torn sticker are usually not measured the same way. Tap how you measure each one.
Bottles
Damaged bottles are
A faulty filled bottle is
Caps
Damaged caps are
If weighed — how many caps in one kilogram?
We need this to turn a weight into a count.
Stickers
Wasted stickers are
How many stickers on one roll?
Shrink film and cans
Shrink film waste is
A cracked or bad 20 L can is
Who decides, and what is normal
Who decides something is scrap?
How much waste in a day is normal?
Above this, the app should raise a flag.
Is scrap sold?
Every kind of fault you see
Add a row for each. Tap how it is measured.
Faults
Bottle burst · under-filled · cap loose · cap cross-threaded · seal not formed · sticker torn · sticker crooked · sticker missing · date smudged · shrink torn · leak found in store.
Kind of fault
How it is noticed
Counted / weighed / not measured
📦
Chapter 6 of 14
Material coming in, and buying
How each thing is counted when it arrives, and who buys it.
—answered in this chapter
Buying material, from running low to paying the supplier
Who notices, who decides, who approves, who pays.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
When a supplier’s bill says 50,000 caps — do you count them, weigh them, or take the bill’s word? It differs by material, so tap one for each.
When it arrives
Bottles or preforms are
Caps are
Stickers are
Shrink film is
20 L cans are
RO chemicals and filters are
Who receives material at the gate?
Besides quantity, what is checked?
Has a short delivery ever been found?
If material is bad, what happens?
Buying
Who decides something must be bought?
Does a purchase need approval first?
If above an amount — what amount, in rupees?
How is the order placed?
How often is stock physically counted?
If the count differs from the book, who may correct it?
Your sizes, your sticker, and what is printed on it.
—answered in this chapter
Your sizes
Five are in the build: 300 ml, 500 ml, 1 L, 2 L, and the 20 L can. Correct anything wrong.
Sizes
Size
Bottles per case
Price to agency (₹)
Bottles are
Stickers are put on
Stickers go on
What is printed on the sticker
Printed on the sticker or bottle
FSSAI labelling rules require a lot or batch number and the dates. We keep those as printed fields only — no bottle-by-bottle tracking.
Write a batch or lot number from a real bottle, exactly as printed
Who makes that number?
How much is one batch?
One shift? One tank? A fixed number?
Are 20 L cans marked in any way?
Roughly how many refills before a can is scrapped?
₹
Chapter 8 of 14
Prices and costs
What things cost you, what you sell at, and who is allowed to change a price.
—answered in this chapter
Every price here ends up in the app, and the app will refuse to let a bill be made without one. Write what you pay today. If it changes by supplier or by month, write the usual figure and say so.
What you pay — per piece, in rupees
Packing material
300 ml bottle or preform · 500 ml · 1 L · 2 L · cap · sticker 300 · sticker 500 · sticker 1 L · sticker 2 L · shrink film per case · carton · 20 L can · can cap · can seal.
Item
Cost per piece (₹)
Bought from
Other costs
RO chemicals per month · filter cartridges · power per month · diesel per litre · lab test per sample · water charges · rent.
Item
Cost (₹) and per what
Notes
What you sell at — per piece, in rupees
Selling prices
Also the 20 L can refill price and the can deposit. The MRP printed on the sticker if different.
Size
Agency (₹)
Direct / walk-in (₹)
Price for offices and bulk customers, if different
Delivery charges
Is delivery charged?
If charged — how much, and beyond what distance?
Minimum order for delivery, in bottles or rupees
Who controls prices
Who may change a selling price?
Prices change
Are old prices kept anywhere?
Does anyone check the bills against the price list?
Who may give a discount, and up to how much?
👥
Chapter 9 of 14
Your people, attendance and pay
Who works here, how they come into the app, how attendance and leave are counted, and whether pay is worked out here or elsewhere.
—answered in this chapter
The hours
As they actually are, not as a rule book says.
Plant opens at
Plant closes at
Shifts in a day
The app is being built for one day shift, 8 to 6, as agreed earlier. Say if that has changed.
Morning break, from – to
Lunch, from – to
Evening break, from – to
Breaks are
Weekly off
Festival and shutdown days in a year
Overtime — after how many hours, and how is it paid?
The people already here
They have to be put into the app before day one.
How many people work here today?
How will you give us their details?
Do you have their details written anywhere today?
What is usually missing for older staff?
Aadhaar, bank account, date of joining…
When someone new joins
A new person joins
From the day someone is taken on to their first day on the line.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Collected at joining today
Which of those may never be left blank?
Does each person get an employee number? What does it look like?
Staff are
Roles
Role
How many people
Paid monthly / daily / per shift
Attendance — today and in the app
A normal day’s attendance
How presence is recorded today, and what happens when someone is late.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Attendance is taken today by
If a machine or app — which one, and can it give us the old records?
Old attendance records — do you want them brought into the app?
In the app you would like attendance by
If attendance stays on paper, who will type it into the app each day?
Attendance rules
The app can only count with rules. These four are the ones it is waiting for.
Minutes late before it counts as late
After how long late does it become a half day?
Being late affects pay
One absent day without leave — how much pay is lost?
Who can correct a wrong mark, and does anyone approve it?
Leave rules
Someone asks for leave
Who asks whom, who approves, what is counted down.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Kinds of leave
Kind of leave
Days per year
Paid or unpaid
Unused leave at year end
Who approves leave?
Absent without telling anyone — what happens?
Pay and payroll
Whether pay is worked out inside the app or handed to someone else.
Month end — working out pay
This decides whether the app calculates pay or just hands numbers to whoever does.
starta stepa decision — yes goes down, no goes rightwhat happens on “no”end
Is this how it happens here?
What is different, or missing, from the picture?
The steps, as you can correct them
Todayhow it happens now — our guess, correct it
New wayonly if you want a change
Which should we build?
Why change it? What is wrong with today’s way?
Pay should be worked out
People are paid
On what day is pay given?
Taken off pay
Are advances given?
Is a pay slip given?
Paid by
Loss of pay for one unpaid day is worked out how?
Monthly pay ÷ 26? ÷ 30? Daily rate?
📄
Chapter 10 of 14
Your company, on paper
What goes on a bill and a licence. Copy from your papers. The CA can help.
—answered in this chapter
Legal name, exactly as it should print on a bill
Proprietor’s name as it should print
Our website shows “C.Balamurugan”. Our earlier papers say “Balamurugan Chinnathambi”. Which one goes on a bill?
Every screen we built. Keep it, change it, or drop it — and name who checks it.
—answered in this chapter
For each screen: tap Keep, Change, Not applicable or Drop. If Change, say what. And name one person who will check that screen is right — “the team” is not a name.
Agencies, staff, suppliers, prices. Partial is fine. Tell us how each one will reach us.
—answered in this chapter
You do not have to type every list here. For each one, tap how you will give it to us. An Excel sheet or a clear photo of the register is fine — we will type it in.
Staff list will come as
Agency list will come as
Supplier list will come as
Price list will come as
Old attendance will come as
Agencies and distributors
Name
Town
Contact number
Offices and bulk customers
Name
What they take
How often
Staff to load on day one
Name
Role
Mobile
Suppliers
Name
What they supply
Contact number
💬
Chapter 13 of 14
Anything we missed
The things that break a build are the ones nobody thought to ask.
—answered in this chapter
If the app got one thing wrong, what would cause the most trouble?
What do you do on paper today that you most want to stop?
At month end, what do you want to see on one page?
Who else, apart from you two, will use this app?
Anything else
What
Why it matters
✅
Chapter 14 of 14
Finish and send
See what is left, read back what you told us, and send it.
—answered in this chapter
Three things to do here. 1 — see what is still blank. 2 — read back what you told us. 3 — send it.
1. What is still blank
Blank is allowed. This list is only so nothing is missed by accident. Tap Go to jump to one.
2. Sign
Filled in by
3. Send it back
Download the data file
A small file holding every answer. This is the one we load — always send it.
Save as PDF
Opens your print window. Choose “Save as PDF”. The read-back below is what prints.
Download a filled copy
This same page with your answers inside, to keep or forward.
Carrying on at another computer? Download the data file here, open this document there, and load the file:
What you told us
Read it back. Anything wrong — go to the chapter and change it. This is what the PDF contains.